Privacy policy

Privacy Policy
Last updated: 28 February 2026

This Privacy Policy explains how Stitch Nest collects, uses, and protects your personal information when you visit or make a purchase from www.stitchnest.com.au.

By using this website, you agree to the practices described below.

What information we collect

When you visit our site or place an order, we may collect:

• your name
• billing and shipping address
• email address
• phone number
• order details and purchase history
• messages you send to us
• website usage data such as pages visited and device type

Payment details are processed securely by our payment providers. Stitch Nest does not store full credit card details.

How we use your information

We use your information to:

• process and deliver your orders
• communicate with you about your purchase
• provide customer support
• improve our website and services
• prevent fraud and protect our business
• send marketing emails (only if you opt in)

You can unsubscribe from marketing emails at any time.

Cookies & website tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

Cookies help us:

• remember your preferences
• analyse website traffic
• improve functionality and performance

You can disable cookies through your browser settings.

Sharing your information

We share your information only where necessary to operate our business, including with:

• Shopify (our website platform)
• payment providers
• shipping carriers
• email and marketing services
• analytics providers

These providers only receive the information required to perform their services.

We do not sell your personal information.

International data storage

Some service providers we use (including Shopify) may store data outside Australia. These providers maintain appropriate data protection safeguards.

Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

Your rights

You may request to:

• access the personal information we hold about you
• correct inaccurate details
• request deletion of your data
• unsubscribe from marketing communications

To make a request, contact us using the details below.

Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

Children’s privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Updates will be posted on this page.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact us here 
Ballarat, Victoria, Australia